SlimTide Ordering FAQ

Pick a package on the order table at slimtyde.com, press the button on its row, and finish on the maker's encrypted checkout page. The whole flow takes about two minutes and ends with an email confirmation carrying your order number.

Yes. Checkout happens on an encrypted payment page run by the maker's processor; card details never touch this site and are never stored by the desk. The charge appears once on your statement.

No. Every package is a one-time payment. Nothing renews, no membership is created, and buying again later means placing a fresh order at whatever the table then shows.

The desk takes questions by phone at +1 (801) 528-4437 (Mon-Fri, 8am to 5pm Mountain Time) but payments only happen on the encrypted checkout page. Staff will walk you to the right package and stay on the line while you order.

Email orders@slimtyde.com as soon as possible with your order number. Before dispatch, the desk can swap package sizes or cancel outright. After dispatch, let the parcel arrive and use the 60-day guarantee instead.

Visa, Mastercard, American Express and Discover, debit or credit. Prepaid cards work if they carry enough balance for the single charge.

Within 1 business day. Orders confirmed before 2pm Mountain Time are sealed the same afternoon; later orders join the next morning's dispatch run.

A tracking link is emailed within 24 hours of dispatch. It opens the live carrier page, USPS or UPS. If the email is missing, check spam, then ask the desk to resend it.

Yes to all three. Those routes ride USPS and take 8 to 12 business days rather than the mainland's 3 to 7.

No. The desk fulfills US addresses only, including APO and FPO. International orders would outrun the delivery promise and the refund logistics, so the maker does not take them.

Photograph the box and contents, email the pictures with your order number, and a replacement or refund is issued. The desk files the carrier claim; you never wait on it.

Email orders@slimtyde.com with your order number within 60 days of purchase. The reply contains a return authorization and the warehouse address; refunds are keyed 5 to 7 business days after your parcel is scanned in.

Yes. Opened, half-used and even empty bottles qualify inside the window. The point of the term is letting you actually try the capsules.

Five to seven business days after the warehouse receives your return, plus however long your bank takes to post it, usually two or three days more.

Yes, the return postage is yours; a small flat-rate box covers it. The refund itself is the full product price of the package.

Thirty, a 30-day supply at the standard one-capsule-daily serving. The 2, 3 and 6 bottle packages cover 60, 90 and 180 days.

One capsule a day with a full glass of water, ideally before your first meal. Refrigerate the bottle after opening to keep the live cultures at strength.

No. The formula is prebiotic fibers plus probiotic strains, with no caffeine or other stimulants, so it stacks fine with morning coffee and does not disturb sleep.

No. The maker supplies no retail chains and no pharmacies. Shelf product carrying the name did not come from the maker's floor and sits outside the guarantee.

No, because dietary supplements as a category are not FDA approved; approval applies to drugs. Production runs in an FDA-registered, cGMP-compliant facility, and the statements on this site have not been evaluated by the FDA.

Ask the clinician who prescribed the medication before starting. Probiotic and fiber formulas are widely used, but your prescriber knows your chart; this desk does not.

Anyone pregnant, nursing or under 18, and anyone managing a compromised immune system, unless a clinician has cleared it. When in doubt, the safe order of operations is doctor first, desk second.