SlimTide Delivery and Tracking
The short of it: your SlimTide order leaves the Provo, Utah floor within 1 business day and reaches most US doors in 3 to 7 business days after that, tracked the whole way. Here is the same promise with its working parts showing.
Dispatch window
Orders confirmed before 2pm Mountain Time are picked and sealed the same afternoon. Anything later joins the next morning's run. Weekends and federal holidays do not count as business days, so a Friday evening order ships Monday.
Carriers and transit times
Parcels travel USPS Priority or UPS Ground depending on your ZIP. Mainland transit runs 3 to 7 business days. Alaska, Hawaii, PO boxes and APO addresses are served too, at 8 to 12 business days. No signature is required unless you ask for one by email after ordering.
Tracking emails
Within 24 hours of dispatch, a tracking link lands at the address you used at checkout. If it never appears, look in spam first, then write to orders@slimtyde.com and the desk resends it. The link updates live at the carrier, so a quiet day in transit is normal, not lost.
Discreet packaging
Every order ships in a plain padded box. The outside shows a return address and your delivery address, never the product name or anything about what the capsules support.
If something goes wrong
Crushed box, broken seal, missing bottle or a parcel stuck for more than 10 business days: photograph what you received, email the desk with your order number, and a replacement or refund goes out without a debate. Damage claims with the carrier are the desk's job, not yours.
Contact the desk
Email: orders@slimtyde.com (orders) or help@slimtyde.com (everything else)
Phone: +1 (801) 528-4437, Mon-Fri, 8am to 5pm Mountain Time
Mail: Millbrook Direct Supply, LLC, 488 West Center Street, Suite 210, Provo, UT 84601
One security note: the desk never asks for card numbers by email or phone. Payment happens only on the encrypted checkout page you reach when you buy SlimTide here.